Privacy Policy
If you require any assistance, please contact with us via email: hello@tematikkits.store
LEGAL OBLIGATIONS
WHY DO WE USE YOUR PERSONAL DATA?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities. This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process following categories of personal data:
– Customer number
– Order number
– Name
– Postal Address
– Transaction amount
– Transaction date
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your data lies only with Tematik Kits. We do not share your data with any third parties.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is necessary for Tematik Kits to fulfill its legal obligation.
HOW LONG DO WE SAVE YOUR DATA?
We will save your data in compliance with the book-keeping rules in your country.
COOKIES
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.
HOW DO WE USE COOKIES?
We use permanent cookies to store your choice of the start page and to store your details if you select “I Agree” upon your first visit. We will use cookies to save your favourite products. We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. We use both first and third-party cookies to collect statistics and user data in and individual form in analysis tools to optimize our site and to present you with relevant marketing material. Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon. We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your previous selections and field fillings.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimise our site and present you with relevant material.
HOW LONG DO WE SAVE YOUR DATA?
Stunner does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please look under “Help” in your browser. You can choose to disable or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
CUSTOMER SERVICE
WHY DO WE USE YOUR PERSONAL DATA?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process any data you provide to us, including the following categories:
– Contact information such as name, address, e-mail address and telephone number
– Payment information and payment history
– Order information
– All correspondence in the matter
WHO HAS ACCESS TO YOUR PERSONAL DATA?
All customer service queries are processed in-house using open source software and
social media messaging platforms including Instagram, Facebook, and TikTok.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is based on Tematik Kits and its legitimate interest.
HOW LONG DO WE KEEP YOUR DATA?
We will keep your data for 100 days for telephone and e-mails logs and corresponding and for 12 months for case management. For in-store complaints, your personal data will be saved for 2 years, except for the US where it is saved for 5 years.
YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:
You have the right to object to the processing of your personal data that is based on Tematik Kits’s legitimate interest. We will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
ONLINE PURCHASE
WHY DO WE USE YOUR PERSONAL DATA?
We will use your personal data to manage your purchase online at Tematik Kits by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process the following categories of personal data:
– Contact information such as name, address, e-mail address and telephone number
– Order information
– Payment information – we have no direct access to your full card information, this information is stored and encrypted externally. This system allows us to process refunds.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
Your personal data that is forwarded to third parties is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, and payment service providers for your payment.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is necessary for Tematik Kits to fulfill the service of managing and delivering the order to you.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
We will keep your data for as long as the order processing process takes.
DIRECT MARKETING
We do not keep or use your data for any kind of e-mail marketing.
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